Refund policy

Cancellation Rights: Under the UK Distance Selling Regulations 2000, you have the right to cancel your order for products within 14 working days from the day after you receive them. You are not required to provide a reason for cancellation. To cancel your order, please email us at hello@arrancandles.com or call us at 01770 649889 with your cancellation details.

If you’ve already received the products, please repackage them carefully and return them to the address provided below. Until the products are returned to us, you are responsible for keeping them in your possession and taking reasonable care. Once we receive the returned items in resalable condition, we will issue a refund for the product price. Please note that postage costs will not be refunded.

Damaged Items: We take great care to ensure that your goods arrive in perfect condition. However, if you find that your items are damaged or faulty, please contact us at hello@arrancandles.com within 3 working days of receiving your order. We will either replace the goods or provide a refund, as appropriate, and cover the return postage costs.

Once you contact us, we will issue a returns number (which must be included in the package) and provide instructions for returning the goods. Please make sure to obtain a proof of postage from the Post Office, as this is required for us to refund your postage costs.

Returns Address: Isle of Arran Candle Company, Brodick, Isle of Arran, KA27 8AJ.

For all returned goods, we recommend using a secure delivery method that requires a signature upon receipt, such as Royal Mail First Class (Recorded Delivery). This ensures you remain responsible for the items until they are received by us.